We offer easy returns for items in new, unused, unaltered, condition within 14 business days of delivery date of your order. A prepaid shipping label will be issued with your return for domestic returns. Please note the return shipping label cost will be deducted from your payment.
If you are an international customer, please email us petservice@lovingnook.com to request a return. All return shipping fees are the responsibility of buyer depend on different countries.
*Please note Our Return Portal is currently still in BETA and if you attempt to use the portal for an international return, your return will not get received on our end. We are hoping to have this resolved by end of October.
FINAL SALE
Products purchased during a storewide sale, noted as final sale in the product description, or purchased in our sale section or As-Is Charity Sale are all considered Final Sale and are not eligible for a return.
DEFECTIVE ITEMS
We carefully inspect each product before we sell it in our shop and before ships out that product has passed through a minimum of 2 inspection processes to ensure quality. In the off chance you receive a damaged/defective item, we ask you provide photos in our return portal.
Items that are sent back to us in damaged condition or have clearly been used are subject to a minimum 50% restock fee and will be at our sole discretion.
CANCELLED ORDERS
We do not accept order cancellations so please shop responsibly. In certain special cases (if accidentally purchased the wrong spec) we can swap out a spec for you or color if you notify us before your order is fulfilled.
GIFT CARDS
Gift cards cannot be cancelled or refunded for cash.
